Cancellation & Refund Policy

We understand that travel plans change. SwiftBlack Travel provides a structured, transparent cancellation and refund process for all flight and hotel reservations.

1. Flight Cancellation Guidelines

Flight cancellation eligibility and penalty fees are determined directly by the ticketing airline's fare conditions (e.g. Refundable vs Non-refundable economy tiers).

2. Refund Processing Timelines

Once an airline or hotel partner approves a refund request, processing to your original payment method (NGN card/bank transfer or USD card) takes between 5 to 10 business days.

3. How to Submit a Cancellation Request

Travelers can initiate cancellations directly through the Manage Booking portal on their user profile or by contacting our 24/7 Support Desk at support@swiftblack.com.

"Clear terms and fast refund turnarounds give our travelers total booking confidence."

4. Administrative Handling Fees

Standard cancellations are subject to a nominal SwiftBlack service processing fee of ₦5,000 / $10 in addition to any carrier penalties.